Emotional Intelligence

Reason Leads To Conclusions, Emotion Leads To Action

Emotions Get In The Way Or Get You On The Way

Emotional Intelligence. Reason Leads To Conclusions, Emotion Leads To Action. Graphic

What Is Emotional Intelligence?

The concept of "Emotional Intelligence" also referred to as "Emotional Quotient" [EQ] rose to prominence as a behavioural model with Daniel Goleman's 1995 book of the same name.

The original theory was developed twenty years previously by psychologists Howard Gardner , Peter Salovey and John 'Jack' Mayer.

The EQ model suggests that the conventional measure of intelligence [IQ], is too narrow and that there are wider areas of the emotional dimension that have a significant bearing on how we behave and perform in social and work situations, and thus on our success.

Goleman defines emotional intelligence as:

"The capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships"

He proposes that this is a learned capability. In other words, unlike the traditional measures of intellectual intelligence which cannot be learned, we can learn, practise and develop competencies that will expand and increase our emotional intelligence.

The 2 key themes

  • Understanding yourself, your goals, intentions, responses, behaviour and all
  • Understanding others, and their feelings

Goleman identified five key competencies of EQ as:

  • Knowing your emotions.
  • Managing your own emotions.
  • Motivating yourself.
  • Recognising and understanding other people's emotions.
  • Managing relationships, i.e. managing the emotions of others.





Emotional Intelligence - Overview by Daniel Goleman









Emotional Intelligence - The 5 Competencies

Personal Skills

This is about how we manage ourselves, for example: optimism, persistence in pursuing goals despite obstacles and setbacks

  • Self-awareness - Knowing one’s internal states, preferences, resources and intuitions # Emotional awareness - Recognizing one’s emotions and their effects
    # Accurate self-assessment - Knowing one’s strengths and limits
    # Self-confidence - A strong sense of one’s self-worth and capabilities
  • Self-regulation - Managing one’s internal impulses and resources # Self-Control - Keeping disruptive emotions and impulses in check
    # Trustworthiness - Maintaining standards of honesty and integrity
    # Conscientiousness - Taking the responsibility for personal performance
    # Adaptability - Flexibility in handling change
    # Innovation - Being comfortable with novel ideas, approaches, and new information
  • Motivation - Emotional tendencies that guide or facilitate reaching goals # Achievement drive - Striving to improve or meet a standard of excellence
    # Commitment - Aligning with goals of the group or organization
    # Initiative - Readiness to act on opportunities


Social skills

This is about how how we manage relationships, for example:team capabilities, creating group synergy in pursuing collective goals

  • Empathy - Awareness of other’s feelings, needs, and concerns # Understanding others Sensing others’ feelings and perspectives, and taking active interest in their concerns
    # Developing others - Sensing others’ development needs and bolstering their abilities
    # Service orientation - Anticipating, recognizing, and meeting customers’ needs
    # Leveraging diversity - Cultivating opportunities through different kinds of people
    # Political awareness - Reading a group’s emotional currents and power relationships
  • Social Skills - Adeptness and inducing desirable responses in others # Influence - Wielding effective tactics for persuasion
    # Communication - Listening openly and sending convincing messages
    # Conflict management - Negotiating and resolving disagreements
    # Leadership - Inspiring and guiding individuals and groups
    # Change catalyst - Initiating or managing change
    # Building bonds - Nurturing instrumental relationships
    # Collaboration & cooperation - Working with others toward shared goals





How To Use Emotional Intelligence

Emotional intelligence can be applied in many different areas of your life, and it will include some of the following behaviours:

  • Accepting criticism and responsibility
  • Not dwelling on mistakes and failures and moving on
  • Saying No when it is appropriate and you need to
  • Appropriately displaying empathy and sharing your feelings
  • Building win-win solutions that benefit all parties
  • Listening mindfully
  • Self knowledge about your own motives and drivers
  • Non judgemental in your assessments of others' behaviours

The 7 Habits Of Emotionally Intelligent People








Resources


Emotional Intelligence - Review [slide presentation]

Emotional Intelligence - Assessments

Emotional Intelligence - Book Review





Return to: Managing Personal Change





English Chinese (Traditional) Russian French German Italian Spanish Vietnamese


LATEST ARTICLES

  1. Situational Communication - Different Strokes For Different Folks

    Situational communication is about taking account of 3 often ignored factors about the other person. You are a situational communicator when you recognise that effective communication is not an event…

    Read More

  2. How To Influence Without Authority - 6 Key Tips

    The secret to how to influence without authority is that you get what you really want by giving other people what they really want. We live in an interconnected world and knowing how to influence with…

    Read More

  3. Change Questions To Change Your Outcomes

    Asking The Right Questions Is Critical For A Successful Change. Every time we initiate a significant change - whether in our personal life or in an organisation - we will most likely over-estimate our…

    Read More

  4. Group Culture - The Invisible Software That Rules Your Life

    Group culture is: "How we do things round here". We like to see ourselves as free agents making our own choices and living authentically but the reality is that The Matrix has many layers and we are u…

    Read More

  5. Why Getting From A to B Is Not Aways A Straight Line

    In circumstances of significant change, the progress from A to B will not be in a straight line. We run our lives largely on auto-pilot. In most circumstances your experience of getting from A to B is…

    Read More

  6. The Art Of Persuasion Planning For Success - Here's How To Do It!

    To be successful in the art of persuasion you must ensure that certain things happen. To be successful in the art of persuasion you must establish a framework of what has to happen to get you to that…

    Read More

  7. The Art Of Persuasion Advanced Communication Skills - Gaining Buyin

    Create The Environment Where They Want To Buyin to Your Proposal In order to build the win-win you have to uncover what it is that the other person really wants or needs, and to do that you have to as…

    Read More

  8. The Art Of Persuasion The One Fundamental Principle - Create A Win-Win

    The art of persuasion is based on the simple idea that you get what you want by enabling the other party to get what they want. Being a nice friendly person with good inter-personal skills may be a go…

    Read More

  9. Communication Persuasion And Change - Key Skills To Survive & Succeed

    It's not the strongest that survive, nor the most intelligent, but those who are most responsive to change, the most persuasive, and the best communicators. We are living in an age of unprecedented ch…

    Read More

  10. The Eisenhower Box - What Is Important Is Seldom Urgent

    What Is Important Is Seldom Urgent And What Is Urgent Is Seldom Important. The Eisenhower Box is a time management and decision-making model devised by President Dwight Eisenhower to help him prioriti…

    Read More

  11. Zen Enlightenment [Satori] - The Stink Of Zen

    Lost In Our Delusions About Enlightenment. There is something in human nature - a desire to glamorise, sanctify, objectify and idolise – that elevates people who have offered deep insights to the huma…

    Read More

  12. 5 Zen Mindsets For Mastery - In Any Area Of Your Life

    The Wisdom Of A Person Who Masters In Any Art Is Reflected In Their Every Attitude. The state and quality of your mind has a very large bearing on the quality of your performance in any area of life t…

    Read More

  13. Dealing With The Toxicity Of Online Dating - 6 Key Tips From A Clinical Psychologist

    Toxicity Is The Price Tag Of Accessibility. In the early days of online dating, users were vetted and had to go through a registration process and agree to comply with a code of conduct designed to en…

    Read More

  14. Why Understanding Ergodicity Is Critical To Your Long Term Survival

    How Not To Be Fooled By Randomness. Ergodicity is an ugly word from the world of mathematics. It is an umbrella term for two sets of conditions of probability and outcome. These two conditions form th…

    Read More

  15. Dealing With Imposter Syndrome - Ego Is The Enemy

    How You Frame A Situation Has A Profound Impact On How You Respond To It Emotionally. Imposter syndrome is a psycho-emotional experience of a fear of being found out as incompetent despite ongoing evi…

    Read More

  16. The Challenges Of The Road Less Traveled

    Issues You'll Face When Playing The Long Game. The challenges of the road less traveled is loosely based around the phrase popularised by M.Scott Peck with his book "The Road Less Traveled". This arti…

    Read More

  17. How To Benefit From the Unseen Margins - 5 Key Tips For Success

    These Unseen Margins Can Have A Very Dramatic Impact On Your Life. To understand how to benefit from the unseen margins we need to start by understanding what they are and where we find them. In this…

    Read More

  18. The Art Of Thinking Clearly - How To Do More Than Just Survive And Reproduce

    3 Key Tips The art of thinking clearly starts with the sobering realisation that our brains are designed to achieve two things: Survival and Reproduction! 98% of our thinking is unconscious, automatic…

    Read More

  19. Algorithms to Live By - 5 Useful Rules Of Thumb

    5 Useful Heuristics From Algorithms To Live By The thesis of the book "Algorithms to Live By" is that algorithms developed for computers can be used by people in everyday life in a wide range of situa…

    Read More

  20. Finding Signal In The Noise - How To Avoid The Noise Bottleneck

    The Art Of Being Wise Is The Art Of Knowing What To Overlook. We are blessed and cursed to live in the digital age. We have access to more information than we can possibly handle yet we struggle to fi…

    Read More

  21. The Checklist Manifesto - Your Personal Safety Net

    A Checklist Is A Safety Net That Encourages Better Results And Prevents Avoidable Mistakes. The volume and complexity of what we know has exceeded our individual ability to deliver its benefits correc…

    Read More

  22. How Not To Be Stupid - 4 Key Tips

    How To Avoid The 7 Causes Of Everyday Stupidity. We are all capable of everyday stupidity as we undertake routine tasks in our business and working lives and also in our personal lives. This is not ab…

    Read More

  23. Beginners Mind And The Voice Of Experience

    Only The Experts Survived Evolution. "In the beginner's mind there are many possibilities, but in the expert's there are few." These are the famous words of Shunryu Suzuki in "Zen Mind, Beginner's Min…

    Read More

  24. The Art Of Being Alone Is A Skill

    Let's Make Today A Good Day. You may not have chosen the condition of being alone, and it may have been imposed upon you by circumstances beyond your control, but your response to the situation is wit…

    Read More

  25. Intuition & Anxiety - Are There Angels Or Devils Calling Here?

    How To Tell The Difference Between Intuition and Anxiety. How do you know whether the voice of your intuition is real or just the product of your inner anxiety? We all struggle with these inner voices…

    Read More

  26. Like A Prayer - Life Is A Mystery

    It Isn't The Process Of Prayer That’s The Problem, It’s The Way It’s Framed. Regardless of what we feel about Madonna or her song the topic of prayer often arouses strong reactions. Usually, it is som…

    Read More

  27. Fear Of Missing Out - "I'll Have What She's Having!"

    We Follow The Herd - We Mimic Other People's Choices. Fear of missing out - or FOMO as it is popularly referred to - is the feeling that everyone else in your peer group is having much more fun than y…

    Read More

  28. Free - Self Improvement Resources

    Exercising Balance and Discernment. I have just updated these self improvement resources with a number of additional sources of material that are practical and can help you change your life. Check it…

    Read More

  29. Your Higher Self - Your Hardwired Portal To The Universe

    This Is The You That Is Beyond Your Thinking Mind. This is the big you, the transcendent you, the you that is often referred to as your higher consciousness or higher self. This is the you that acts a…

    Read More

  30. The Power Of Gratitude - It's Good For You!

    Gratitude And Attitude Are Not Challenges, They Are Choices. The power of gratitude quite simply is that it is good for you! Many of us were raised by parents who instilled in us the social niceties o…

    Read More



Get new posts by email:









Zen-Tools.Net





Support This Site